Orders are typically processed within 2–3 business days (excluding Sundays and public holidays). During peak periods, processing may take slightly longer.

Delivery timelines depend on your location and courier partner availability. Estimated delivery dates are shown at checkout.

Once your order is dispatched, you will receive an email and/or SMS with a tracking link. Tracking updates may take up to 24 hours to activate.

All prepaid orders ship free. A shipping fee of ₹57.82 applies to orders below ₹499 (both prepaid and COD).

No. Zoiro currently delivers only within India.

Orders may be delayed or returned if the address is incomplete or incorrect. Zoiro is not responsible for such delays, and re-delivery charges may apply.

Delivery may be delayed due to weather, courier issues, high traffic periods or operational challenges. We will work with our logistics partners to minimise any inconvenience.

Return or exchange requests must be raised within 7 days of delivery.

Products must be: Unused, unworn and unwashed; Undamaged and without stains or alterations; Returned with all original tags, packaging and invoice.

For hygiene and safety reasons, innerwear items are strictly non-returnable, including: Briefs, Trunks, Vests, and any other intimate-wear category. This policy cannot be relaxed.

Once your return request is approved: A pickup will be arranged from the original delivery address. The product will undergo a quality check at our warehouse. Refunds are processed only after the product passes quality inspection.

Refunds for prepaid returns are processed within 7–10 business days after quality check approval. Shipping charges may be deducted where applicable.

If the product is eligible for return, you will be asked to provide your bank/UPI details. Refunds cannot be provided in cash.

If a returned product shows signs of use, damage, alteration, or missing tags, the return will be rejected. The item may be shipped back to you upon request.

Yes. Orders can be cancelled only before they are dispatched. Once dispatched, cancellations are no longer possible.

Please email customer care immediately at zoirod2c@jgh.co.in. Cancellations are time-sensitive, so please contact us as soon as possible.

Yes. Prepaid orders cancelled before dispatch receive a full refund within 7–10 business days.

Yes. Zoiro may cancel an order for reasons such as: Product unavailability, Pricing or product information errors, Payment verification issues, Fraud suspicion, or Incomplete or unverifiable customer details. You will be notified in such cases, and prepaid payments will be refunded.