Privacy Policy

1. General Principles

• Your privacy is our priority.
• We collect only the information necessary to deliver and improve our services.
• We do not sell, rent, or trade your personal information with third parties.
• Our Privacy Policy may be updated periodically; we recommend reviewing it from time to time.
• Our website may contain links to third-party websites whose privacy practices differ from ours. We are not responsible for information submitted on those platforms.

2. Information We Collect

We may collect the following categories of information ("Personal Information") when you interact with our website or services:

2.1 Profiling Information

Information provided during account creation or while placing an order, such as:

• Name
• Email address
• Phone number
• Billing/shipping address
• Preferences, likes, or interests

In case of login via Facebook/Google (if enabled), we may receive:

• Public profile information
• Email ID
• First/Last name
• Birthday
• Gender

2.2 Payment & Account Information

• Encrypted billing details
• Transaction history
• Order history
• Communications related to payments

2.3 Service Usage Data

• Browsing patterns
• Pages visited
• Click behaviour
• Download requests
• Session duration

2.4 Log Information

• IP address
• Browser type & version
• Browser language
• Access date/time stamps

2.5 Transactional Information

• Purchase records
• Cart history
• Delivery data

2.6 Correspondence Information

• Emails sent to customer support
• Chat transcripts
• Communication through forms, feedback, or reviews

2.7 User IDs & Security Data

• Username
• Passwords (encrypted)
• Login device information

2.8 Stored Information

• Uploaded documents (if applicable)
• Saved preferences

We collect this information primarily to process orders, improve user experience, comply with legal obligations, and provide personalised shopping experience.

3. How We Use Your Information

We may use your Personal Information for the following purposes:

3.1 Order Fulfilment & Customer Support

• To process, ship, and deliver your orders
• To provide updates on order status
• To respond to queries, complaints, or support requests

3.2 Personalisation & Recommendations

• To suggest products and offers based on your preferences
• To personalise website browsing experience

3.3 Legal & Compliance Requirements

• To detect fraud
• To comply with statutory obligations
• To enforce terms of service

3.4 Analytics & Service Improvement

• To understand browsing behaviour
• To collect aggregated demographic insights
• To optimise website performance

3.5 Marketing Communication

With your consent, we may contact you with:

• Product updates
• Exclusive offers
• New launches
• Brand communication

You may opt out anytime by writing to zoirod2c@jgh.co.in

4. Cookies & Tracking Technologies

Zoiro uses cookies to improve user experience, remember preferences, and analyse website traffic. Cookies may collect:

• Browser information
• Session data
• Device type
• Behaviour patterns

You may control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Sharing of Information

Zoiro may share your information under the following circumstances:

With trusted third-party partners

Only when necessary for:

• Payment processing
• Order shipping
• Website operations
• Analytics

These third parties are bound by confidentiality and data protection obligations.

When required by law

We may disclose Personal Information if:

• Mandated by legal authorities
• Necessary to prevent fraud, security threats, or rights violations

With subsidiaries or affiliates

Strictly for internal business operations, under secure conditions.

We never sell or trade your information to advertisers or unrelated third parties.

6. Storage & Protection of Information

We use industry-standard security practices to safeguard your information, including:

• Secure servers
• SSL encryption
• Restricted access protocols
• Encrypted payment gateways

While we take all reasonable precautions, no online platform is completely immune to risks beyond our control.

7. User Rights & Choices

You may:

• Access, update, or correct your personal information
• Opt out of promotional communication
• Request deletion of your account (subject to legal compliance retention rules)

For any privacy-related concerns, please contact: 📧 zoirod2c@jgh.co.in

8. Public Information & External Platforms

Any information voluntarily shared on:

• Reviews
• Social media
• Public forums
• Blogs

becomes public and may be viewed or reused by others. Zoiro is not responsible for misuse of such information by external parties.

Please exercise caution before sharing personal details publicly.

9. Legal Exceptions

We may access or disclose your information without prior consent if required to:

• Comply with the law
• Protect our rights
• Secure our systems
• Prevent fraud, spam, or malicious activity

Such actions will always be conducted in accordance with applicable legal frameworks.

10. Policy Updates

This Privacy Policy may be revised from time to time. Updates will be posted on this page, and continued use of the website indicates your acceptance of the revised terms.