Shipping, Cancellation & Refund Policy

1. Shipping & Delivery

All orders placed on the Zoiro website are processed by J.G. Hosiery Pvt. Ltd. Orders are typically prepared for dispatch within two to three business days, excluding Sundays and public holidays. During peak sale periods, high-volume events or operational constraints, order processing times may vary slightly, although every effort will be made to dispatch your order at the earliest.

Once an order is processed, each product undergoes a final quality check, after which it is securely packed to ensure safe transit. The package is then handed over to one of our trusted logistics partners for delivery. Delivery timelines vary depending on the delivery location, courier availability, and unforeseen external conditions. While estimated delivery dates are provided for convenience, actual delivery may be affected by factors such as weather conditions, courier delays, operational disruptions or remote-area logistics constraints. Zoiro cannot be held liable for such delays; however, our team will coordinate closely with the courier partner to minimise inconvenience.

Customers will receive tracking information via email and/or SMS once the order has been dispatched. Tracking updates are typically activated within 12–24 hours, depending on the courier's systems. Customers are encouraged to track their shipment to stay informed of the delivery progress.

Shipping charges are applied transparently at checkout. All prepaid orders are shipped free of cost. For orders below ₹499, a nominal shipping fee of ₹57.82 is applicable for both prepaid and Cash on Delivery orders. Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. Zoiro will not be responsible for delayed, misplaced or undelivered packages resulting from incorrect or insufficient address details, or from repeated failed delivery attempts due to customer unavailability. In such cases, re-delivery charges may apply.

Zoiro currently offers delivery only within India and does not provide international shipping services.

2. Order Cancellation

Order cancellations are permitted only before the order has been dispatched from our warehouse. If a cancellation request is received prior to dispatch, the order will be cancelled immediately, and a full refund will be issued for prepaid transactions. Once an order has been dispatched, it cannot be cancelled under any circumstance. Orders that have already left our warehouse will instead fall under the Return and Refund Policy applicable to eligible products.

To request cancellation before dispatch, customers must contact our customer care team promptly. As order processing is time-sensitive, early communication increases the likelihood that the request can be actioned before dispatch occurs.

Zoiro and J.G. Hosiery Pvt. Ltd. reserve the right to cancel an order, in full or in part, at their discretion. Such cancellations may occur due to reasons including, but not limited to:

• Product unavailability
• Inaccuracies or errors in pricing or product information
• Payment verification issues
• Suspected fraudulent transactions
• Incomplete customer information or operational constraints

In such cases, the customer will be notified, and if payment has been collected, a full refund will be initiated to the original payment method. Customers agree not to dispute or challenge cancellation decisions made under these circumstances.

Refunds for cancelled prepaid orders are typically processed within seven to ten business days, depending on the bank or payment gateway involved. Cash on Delivery orders do not require refunds, as no payment is collected at the time of order placement.

3. Returns & Refunds

Zoiro accepts return and exchange requests for eligible products within seven days from the date of delivery. To qualify for a return or exchange, products must be unused, unworn and unwashed, and must be returned in their original condition with all product tags, labels, packaging materials and the original invoice intact. Products must show no signs of damage, alteration, stains or use. Items that do not meet these criteria will not be accepted.

For hygiene and safety reasons, Zoiro does not accept returns, exchanges or cancellations for innerwear categories. This includes briefs, trunks, vests and any similar intimate-wear items. This policy is strictly enforced and non-negotiable, in alignment with industry hygiene standards and customer protection norms.

Once a return request is approved, Zoiro will arrange a pickup from the original delivery address. Returned products undergo a quality check upon arrival at our warehouse. Refunds are initiated only after the item passes this inspection. If the returned item fails the quality check, the return will be rejected, and the item may be shipped back to the customer upon request.

For eligible returns, prepaid order refunds are credited to the original payment method within seven to ten business days after the quality check is completed. Shipping fees charged at checkout (if any) may be deducted from the refund amount. Cash on Delivery orders, if eligible for return, may be refunded only through the bank or UPI details provided by the customer at the time of raising the return request.