Return, Exchange & Cancellation Policy

1. No Return / No Exchange Policy for Innerwear

Due to strict hygiene and health regulations, Zoiro does not accept returns or exchanges on innerwear products, including:

• Briefs
• Trunks
• Vests

This policy ensures product safety and uncompromised hygiene for all customers.

Before placing your order, please ensure:

• You have referred to our size chart.
• You have reviewed all product descriptions and images.

If you need assistance with sizing or product details, please contact our customer care team prior to placing your order at zoirod2c@jgh.co.in

2. Return Policy for Eligible Products (Non-Innerwear)

For eligible categories, customers may raise a return request as per the criteria below.

2.1 Return Request Window

All return or exchange requests must be raised within 7 days of delivery.

2.2 Processing Timelines

• Return approval processing: 7-10 business days.
• Refund processing after QC approval: 5-7 business days for the amount to reflect in the customer's account.

2.3 Mandatory Product Condition for Approval

To receive a full refund, the product must meet the following conditions:

• Returned in original condition, unused (other than a basic trial), and unwashed.
• Free from any damage, stains, marks, holes, or alterations.
• All original tags must be intact.
• Must be returned in original packaging.
• You must hand over the order invoice to the pickup personnel.

All returns are subject to approval by our Quality Control Team.

Failure to meet any of the above conditions may result in rejection of the return request.

2.4 Items Not Eligible for Return or Exchange

• Innerwear (briefs, trunks, vests)
• Products marked "Not eligible for Return/Exchange" on the product page
• Gifts, clearance sale items, and promotional products
• Items delivered as part of an exchange request (cannot be returned again)
• Purchases made entirely using gift cards or loyalty points (refund not applicable)

3. Mandatory Unboxed Images for Damaged or Missing Items

To process claims for damaged, missing, or incorrect items, Zoiro requires a mandatory unboxed image(s).

Without a clear image, Zoiro may not be able to honour claims for missing or damaged items.

4. Refund Policy

Refunds will be initiated only after the returned product reaches our warehouse and successfully passes the quality check.

• For prepaid orders: Refund will be credited to the original payment mode or bank account within 7–10 working days after approval.
• For Cash on Delivery (COD) orders: Customers must provide accurate bank/UPI details while raising the return request. Zoiro will not be liable for incorrect bank details submitted by the customer.

5. Exchange Policy

Exchanges are applicable only for eligible products and subject to stock availability. Products exchanged once cannot be returned again.

6. Order Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once an item is dispatched, cancellation requests cannot be accepted.
• For prepaid orders, the refund for cancelled orders will be processed within 7–10 working days to the original payment method.
• Coupon value, loyalty points, and promotional discounts used in the order are non-refundable for cancelled or returned orders.